About LEL > Service Strategy


LEL’s success starts and continues with the service we provide our customers. Large firms that rely on size and wealth to create a competitive advantage can not make successful solutions. Successful solutions are created and maintained by the more focused flexible, creative and customer-committed enterprises. Our goal is to meet each customer's needs, solve its problems and find new opportunities.

Market Niche

Leading Edge Logistics' operating strategy is simply to provide superior value to our customer. Our customer base is comprised of manufacturing and distribution companies that require “time-sensitive” deliveries to their collective customer base. These customers are not equipped with the internal resources, technology, or buying power to continually reduce logistics cost. Logistics Managers are under pressure to produce savings. An increasing pressure has been placed on small companies to keep their logistics costs in line, due to driver shortage, trucking industry consolidation, rising fuel and insurance costs and the market's individual buying power. Leading Edge Logistics has targeted this market due to our ability to leverage our combined customer’s budget in order to achieve the best cost. We are able to predict our savings as well as our margin via a thorough analysis of our customer’s freight prior to implementation

The Leading Edge Logistics Agency Network

As a full service third party logistics company and a successful truck brokerage organization, LEL provides an excellent platform for successfully managed agencies to grow. Our proven track record and financial stability provides for long term growth as well as a close relationship. Leading Edge Logistics is committed to this program.

Service 24x7

Each LEL customer works with a dedicated Customer Service team that serves as your “Traffic Department”. This allows us to adapt to the culture of your company as well as that of your customers and vendors.

We own no voice mail…therefore anytime you call you will receive a live voice that is prepared to assist you.

Leading Edge Logistics' Service Commitment is simply to provide superior service and added value to our customer. We may be the only logistics company in America that has a dedicated Value Added Services Team ("VAST") office. The VAST group tracks and traces each and every shipment, measures on time status as well as measures the KPI benchmarks that we guarantee our customers, as well as manages claims and customized reporting.